Our values are an essential part of our cultural DNA – they represent what Lees Associates stands for, and they set the standard as we continue to build on our market-leading position.
Fostering trust and relationships
Nothing is more important to a successful relationship than having complete trust. For us, that is with clients, fellow consultants and internally amongst ourselves. We strive to earn the trust of everybody we work with by treating them with respect and honesty and always delivering on our promises. This builds a strong rapport and lasting relationships. Our honesty and integrity ensure we always make a positive, experience-enhancing contribution to our projects.
Communication
Regular, clear, sustained communication between all parties throughout a project is key to a successful outcome. As Lead Designer, it is vital that we have regular two-way dialogue with the whole project team. But as important as external communication is, so is our own internal communication. We hold two team meetings a week, ensuring everyone is focused on their priorities and meeting delivery milestones.
Tailored service
We invest our most precious resource, time, into listening to our clients and understanding their needs. Only then can we use our professional experience and expertise to ensure we meet or exceed their expectations.
Adding value
Our clients invest in us both emotionally and financially. In return, it is our duty to passionately and diligently deliver a service that provides real, measurable value for those who put their trust in us.
Promoting sustainability
We recognise and act on our environmental and social responsibilities: reducing waste, embracing sustainable innovation and leading by example.
Continual improvement
We are constantly reviewing our systems and processes: innovating, improving, updating and simplifying wherever possible. We listen to all feedback received and never stop learning.